Key Take-Aways

Find meaningful use cases: Focus on communities where blockchain genuinely solves problems around visibility, access, or ownership—not where it's just trendy.

Engage personally: Invest time in direct relationships with users, making them feel like collaborators rather than just customers.

Document systematically: Create a structured process for collecting, analyzing, and prioritizing user feedback.

Implement visibly: Show users their feedback matters by quickly implementing high-impact, low-effort changes.

Be ready to pivot: The most successful founders maintain the ability to reinvent their approach when user feedback indicates a different direction.

Balance listening and leading: While user feedback is essential, also recognize opportunities to create needs users haven't yet imagined.